Welcome to Silke Soft! We've answered the most common questions about shopping for lingerie, sizing, orders, shipping, payments, and returns to make your experience simple, comfortable, and worry-free.

💕 Orders & Shopping

Q1: How do I place an order?

Simply choose your favorite lingerie, bra, nightwear, or intimate wear product, click "Add to Cart," proceed to checkout, enter your shipping details, and confirm your order.

Q2: Do I need an account to place an order?

No. You can shop as a guest.

However, creating an account allows you to track orders, view your order history, and enjoy a faster checkout experience.

Q3: How can I track my order?

Once your order is shipped, we'll send you a tracking number via SMS or email.

You can also contact us on WhatsApp for your latest order status.

Q4: Can I cancel my order?

Yes.

Orders can be cancelled only before dispatch by contacting our Customer Support team as soon as possible.

👙 Products & Sizing

Q5: How do I choose the correct bra or lingerie size?

We recommend referring to our Size Guide available on each product page before placing your order.

If you need help selecting the right size, our support team is happy to assist you.

Q6: Are your products comfortable for everyday wear?

Yes.

Our collection is carefully selected to provide comfort, support, softness, and style for everyday use.

Q7: Will the product look exactly like the pictures?

We try our best to display every product accurately.

However, slight differences in color or appearance may occur due to lighting, photography, or your device's screen settings.

Q8: Are your products good quality?

Absolutely.

Every product is quality-checked before dispatch to ensure comfort, durability, and customer satisfaction.

📦 Shipping & Delivery

Q9: Do you deliver across Pakistan?

Yes.

Silke Soft delivers to serviceable locations throughout Pakistan.

Q10: How long does delivery take?

Estimated delivery times are:

• Metro Cities: 2–4 Working Days

• Other Cities: 3–6 Working Days

• Remote Areas: 5–8 Working Days

Q11: Will my order arrive in discreet packaging?

Yes.

Every order is shipped in plain, discreet packaging without revealing the product details, ensuring complete privacy.

Q12: What if my order is delayed?

Occasionally, deliveries may be delayed due to courier operations, weather, or public holidays.

If your order is delayed, please contact our Customer Support team for assistance.

💳 Payments

Q13: What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)

• Credit & Debit Cards

• Easypaisa

• JazzCash

• Bank Transfer (where available)

Q14: Is Cash on Delivery (COD) available?

Yes.

COD is available in most serviceable cities across Pakistan.

Some locations may require prepaid payment depending on courier availability.

🔄 Returns & Exchanges

Q15: Can I return lingerie products?

Because lingerie is a personal hygiene product, returns are accepted only if:

• The item is defective.

• You received the wrong product.

• The product arrived damaged.

Please review our Refund & Return Policy for complete details.

Q16: Can I exchange my size?

Eligible size exchanges may be available for selected products.

Please contact our support team within 3 days of delivery.

Exchange eligibility is subject to our Refund & Return Policy.

Q17: What proof is required for returns or exchanges?

A complete unboxing video showing the package being opened and the issue is required for all return or exchange requests.

Q18: When will I receive my refund?

Approved refunds are generally processed within 8–15 working days, depending on your payment method.

🔒 Privacy & Security

Q19: Is my shopping information kept private?

Yes.

Your personal information is handled securely, and every order is shipped in confidential, discreet packaging to protect your privacy.

Q20: Is online payment secure?

Absolutely.

All online payments are processed through trusted and secure payment gateways.

Silke Soft does not store your card details.

📞 Customer Support

Q21: How can I contact Silke Soft?

You can reach us anytime during business hours.

📱 WhatsApp: +92 315 5800081

📧 Email: Support@silkesoft.com

🌐 Website: https://silkesoft.com

Q22: What are your customer support hours?

Our Customer Support team is available:

Monday – Sunday

10:00 AM – 6:00 PM (PKT)

If you have any additional questions, we're always happy to help.

Thank you for choosing Silke Soft.

Where Comfort Meets Confidence. 💕