Cookies Policy

This Cookies Policy explains how Silke Soft ("we," "our," or "us") uses cookies and similar technologies when you visit https://silkesoft.com (the "Website").

As a trusted online lingerie store in Pakistan, we use cookies to provide a smoother, more personalized, and secure shopping experience while respecting your privacy.

By continuing to use our Website, you agree to the use of cookies as described in this Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website.

They help websites remember your preferences, improve performance, enhance security, and provide a better browsing experience.

2. How We Use Cookies

At Silke Soft, cookies help us make your lingerie shopping experience faster, safer, and more personalized.

a. Essential Cookies

These cookies are necessary for our Website to function properly.

They enable features such as:

  • Adding products to your shopping cart.

  • Secure customer login.

  • Safe checkout and payment processing.

  • Maintaining your shopping session.

Without these cookies, some Website features may not work correctly.

b. Performance & Analytics Cookies

These cookies help us understand how visitors interact with our Website.

They collect information such as:

  • Pages visited

  • Time spent on the Website

  • Products viewed

  • Website performance

  • Error reports

This information helps us improve our Website and provide a better shopping experience.

c. Functional Cookies

These cookies remember your preferences to make future visits more convenient.

Examples include:

  • Preferred language

  • Previously viewed products

  • Shopping cart contents

  • Device preferences

d. Advertising & Marketing Cookies

These cookies help us provide more relevant advertisements and promotions.

They may be used to:

  • Show personalized product recommendations.

  • Display relevant lingerie collections and offers.

  • Measure advertising performance.

  • Limit repeated advertisements.

3. Third-Party Cookies

Some trusted third-party services used by Silke Soft may also place cookies on your device.

These may include:

  • Shopify

  • Payment Gateway Providers

  • Analytics Services

  • Advertising Platforms

These cookies are governed by the respective third parties' privacy policies.

4. Your Cookie Choices

You have full control over how cookies are used.

You can:

  • Accept or reject non-essential cookies using our cookie banner.

  • Delete stored cookies through your browser settings.

  • Block cookies completely using your browser preferences.

  • Use third-party opt-out tools where available.

Please note that disabling essential cookies may affect certain Website features, including shopping cart functionality and checkout.

5. Information Collected Through Cookies

Cookies may automatically collect information such as:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Website Activity

  • Pages Visited

  • Shopping Preferences

We do not use cookies to collect sensitive personal information without your consent.

6. Data Protection & Security

Protecting your privacy is a priority at Silke Soft.

We use appropriate technical and organizational security measures to protect information collected through cookies against unauthorized access, misuse, or disclosure.

For more information about how we handle your personal information, please review our Privacy Policy.

7. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in legal requirements, technology, or our business practices.

Any updates will be published on this page together with the revised effective date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

8. Contact Us

If you have any questions about this Cookies Policy or how we use cookies, please contact us.

Silke Soft

📧 Email: Support@silkesoft.com

📱 Phone / WhatsApp: +92 315 5800081

🌐 Website: https://silkesoft.com

🕒 Customer Support Hours

Monday – Sunday

10:00 AM – 6:00 PM (PKT)

Thank you for choosing Silke Soft.

We're committed to providing a secure, private, and personalized lingerie shopping experience.