At Silke Soft, we are committed to delivering your lingerie and intimate wear quickly, securely, and with complete privacy. Every order is carefully packed in discreet packaging to ensure a comfortable and confidential shopping experience.

Please read our Shipping Policy before placing your order.

1. Shipping Coverage

Silke Soft currently delivers across Pakistan through trusted courier partners, including:

• TCS

• Leopards Courier

• Trax

• PostEx

We currently do not offer international shipping.

2. Order Processing

Orders are processed within 1–2 working days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Prepaid orders are prioritized for faster dispatch.

• Cash on Delivery (COD) orders may require verification via phone call, WhatsApp, or SMS before shipment.

• Unverified COD orders may be cancelled automatically.

3. Estimated Delivery Time

Estimated delivery times are:

• Metro Cities: 2–4 Working Days

• Other Cities & Towns: 3–6 Working Days

• Remote Areas: 5–8 Working Days

These timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• FREE Shipping on orders above PKR 3,000

• PKR 250 shipping charge on orders below PKR 3,000

In rare cases, additional courier charges may apply for remote delivery locations. Customers will be informed before dispatch if applicable.

5. Discreet Packaging

We understand that lingerie shopping is personal.

To protect your privacy:

• Every order is shipped in plain, discreet packaging.

• Product names are not displayed on the outer package.

• Your personal information is handled confidentially throughout the shipping process.

Your privacy is always our priority.

6. Order Tracking

Once your order has been dispatched, you will receive:

• A shipping confirmation via SMS or email.

• Your tracking number.

• Instructions to track your parcel.

If you do not receive tracking information within 48 hours after placing your order, please contact our support team.

7. Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to:

• Weather conditions

• Public holidays

• Courier operational issues

• Natural disasters

• Government restrictions

Silke Soft is not responsible for delays beyond our control, but we will do our best to keep you informed.

8. Failed Deliveries

Please ensure that your:

• Shipping address

• Mobile number

• Recipient information

are correct before placing your order.

If the courier cannot deliver your parcel after multiple delivery attempts, the package may be returned to us.

Additional shipping charges may apply if the order needs to be dispatched again.

9. Cash on Delivery (COD)

Cash on Delivery is available in selected serviceable areas across Pakistan.

Please note:

• COD orders must be verified before dispatch.

• Failure to verify your order may result in automatic cancellation.

• Repeated fake or refused COD orders may lead to future order restrictions.

10. International Shipping

At this time, Silke Soft ships only within Pakistan.

For wholesale or bulk order inquiries, please contact our Customer Support team.

11. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, we're here to help.

Silke Soft

📧 Email: Support@silkesoft.com

📱 Phone / WhatsApp: +92 315 5800081

🌐 Website: https://silkesoft.com

🕒 Customer Support Hours

Monday – Sunday

10:00 AM – 6:00 PM (PKT)

Thank you for choosing Silke Soft.

We're committed to delivering your order safely, discreetly, and on time—so you can shop with complete confidence.