Privacy Policy
At Silke Soft, your privacy, trust, and confidence are our highest priorities. We understand that shopping for lingerie and intimate wear is personal, which is why we are committed to protecting your personal information and ensuring a secure, discreet shopping experience.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://silkesoft.com (the "Site"), operated by Silke Soft, an online lingerie brand based in Pakistan.
1. Information We Collect
When you browse our website, create an account, place an order, or contact our customer support, we may collect the following information.
a. Personal Information
Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
b. Payment Information
Payments are securely processed through trusted payment providers, including:
Credit & Debit Cards
Easypaisa
JazzCash
Bank Transfer (where available)
Silke Soft never stores your card details or payment credentials.
c. Device Information
We may automatically collect:
IP Address
Browser Type
Device Information
Time Zone
Cookies
Website Usage Data
This helps us improve your shopping experience and website performance.
d. Order Information
We collect information related to:
Purchased Products
Order History
Shipping Details
Returns & Exchanges
Customer Support Requests
e. Marketing Preferences
If you subscribe to our newsletter, we may collect your communication preferences to send updates, promotions, and exclusive offers.
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Confirm payments and provide order updates.
Offer customer support and resolve issues.
Recommend products based on your interests.
Improve our website and customer experience.
Send promotional emails (only with your consent).
Prevent fraud and maintain website security.
Comply with applicable laws and regulations in Pakistan.
3. Your Privacy Matters
Because lingerie shopping is personal, Silke Soft takes extra care to protect your privacy.
We ensure:
Discreet handling of your personal information.
Confidential customer support.
Secure order processing.
Private communication regarding your purchases.
Discreet packaging for every order shipped across Pakistan.
Your shopping experience remains completely confidential.
4. Sharing Your Information
We only share your information with trusted partners necessary to operate our business.
These may include:
Shopify
Our secure eCommerce platform used to manage customer accounts and orders.
Courier Partners
For safe delivery of your orders through trusted courier services operating in Pakistan.
Payment Providers
Secure payment gateways including:
Easypaisa
JazzCash
Credit & Debit Cards
Service Providers
Companies that assist us with:
Website analytics
Email communication
Customer support
Marketing services
Legal Authorities
Only when required under applicable Pakistani laws.
We never sell, rent, or trade your personal information to third parties.
5. Data Storage & Retention
Your information is securely stored using Shopify's protected infrastructure and trusted service providers.
We retain your information only as long as necessary for:
Order processing
Customer support
Returns and exchanges
Legal compliance
Fraud prevention
When your information is no longer required, it is securely deleted or anonymized.
6. Cookies & Tracking Technologies
Silke Soft uses cookies to provide a better shopping experience.
Cookies help us:
Remember your shopping cart.
Improve website performance.
Understand visitor behavior.
Display relevant offers and advertisements.
Types of Cookies
Essential Cookies
Required for website functionality including checkout and account login.
Performance Cookies
Help us improve website speed and customer experience.
Marketing Cookies
Used to show relevant promotions and personalized advertisements.
You can disable cookies through your browser settings, although some website features may not function properly.
7. Your Rights
You have the right to:
Access your personal information.
Correct inaccurate information.
Update your account details.
Withdraw marketing consent.
Request deletion of your personal data (subject to legal obligations).
To exercise these rights, please contact us at:
Email: Support@silkesoft.com
8. Data Security
We use industry-standard security measures including:
SSL Encryption
Secure Payment Gateways
Restricted Data Access
Website Security Monitoring
Although no online system is 100% secure, we continuously work to protect your information using modern security practices.
9. Children's Privacy
Silke Soft does not knowingly collect personal information from individuals under the age of 18.
If we become aware that such information has been collected, it will be removed immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be published on this page along with the revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Silke Soft
📧 Email: Support@silkesoft.com
📱 Phone / WhatsApp: +92 315 5800081
🌐 Website: https://silkesoft.com
🕒 Customer Support Hours
Monday – Sunday
10:00 AM – 6:00 PM (PKT)
Thank you for trusting Silke Soft.
Your privacy, comfort, and confidence are always our priority.