Terms of Services
Welcome to SilkeSoft. These Terms of Service ("Terms") govern your access to and use of https://silkesoft.com (the "Website"), including all products and services offered through our online lingerie store.
By accessing our Website or placing an order, you agree to comply with these Terms, along with our Privacy Policy, Refund & Return Policy, and any other policies published on our Website. If you do not agree with these Terms, please do not use our Website.
1. Eligibility & Account
By using our Website, you confirm that you are at least 18 years of age or the legal age of majority under the laws of Pakistan.
If you are under 18, you may use this Website only under the supervision of a parent or legal guardian.
You agree to provide accurate billing, shipping, and contact information when placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.
2. Our Products
Silke Soft specializes in premium-quality lingerie, bras, panties, shapewear, nightwear, and women's intimate wear.
We make every effort to display product colors, sizes, fabrics, and images as accurately as possible. However, actual colors may vary depending on your device screen, lighting conditions, or photography.
We reserve the right to:
Modify product descriptions or specifications.
Limit purchase quantities.
Discontinue products without prior notice.
Correct pricing or inventory errors.
3. Orders
Placing an order on Silke Soft constitutes an offer to purchase.
Orders become confirmed only after successful payment verification or Cash on Delivery (COD) confirmation.
We reserve the right to refuse, cancel, or limit any order if fraud, pricing errors, stock issues, or policy violations are suspected.
Please review your order carefully before checkout, as orders cannot usually be cancelled once dispatched.
Returns and exchanges are governed by our Refund & Return Policy.
4. Prices & Payments
All prices are displayed in Pakistani Rupees (PKR).
We accept secure payments through:
Credit & Debit Cards
Easypaisa
JazzCash
Other available payment methods
Prices, discounts, promotional offers, and shipping charges may change without prior notice.
You confirm that you are authorized to use the payment method selected during checkout.
5. Shipping & Delivery
We deliver orders throughout Pakistan using trusted courier partners.
Estimated delivery times are provided for guidance only and may vary due to:
Courier delays
Weather conditions
Public holidays
Remote delivery locations
Every order from Silke Soft is packed in discreet packaging to protect your privacy.
Ownership and responsibility for the package transfer to the customer once the order has been dispatched.
6. Product Hygiene
Because lingerie and intimate wear are personal hygiene products, certain items cannot be returned or exchanged unless they are:
Damaged
Defective
Incorrectly shipped
Products that have been worn, washed, or have removed hygiene seals or tags are not eligible for return.
Please review our Refund & Return Policy before placing your order.
7. Intellectual Property
All content on this Website—including product images, graphics, logos, text, designs, and branding—is the property of Silke Soft or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
8. Third-Party Services
Our Website is hosted on Shopify and may include third-party applications or services to improve your shopping experience.
These services are provided by independent providers, and your use of them is subject to their own terms and policies.
9. Third-Party Links
Our Website may contain links to external websites.
Silke Soft is not responsible for the content, products, or privacy practices of third-party websites.
Accessing such websites is entirely at your own risk.
10. Privacy
Your privacy is extremely important to us.
By using our Website, you agree to the collection and use of your personal information as described in our Privacy Policy.
All customer information is handled securely and confidentially.
11. Reviews & Customer Content
If you submit reviews, photos, testimonials, or feedback, you grant Silke Soft permission to use, display, and publish that content for promotional or marketing purposes.
You confirm that the content belongs to you and does not violate any third-party rights.
12. Website Errors
Occasionally, our Website may contain pricing errors, product inaccuracies, or typographical mistakes.
We reserve the right to:
Correct any errors
Update information
Cancel affected orders
without prior notice.
13. Prohibited Use
You agree not to use this Website for:
Fraudulent activity
Illegal purposes
Hacking or introducing malicious software
Harassing or abusing others
Misusing discount codes
Attempting unauthorized access to our systems
Violation of these Terms may result in suspension or permanent restriction of your access.
14. Termination
We reserve the right to suspend or terminate access to our Website at any time if these Terms are violated.
Termination does not affect rights or obligations that arose before termination.
15. Disclaimer
All products and services are provided "as available" and "as is."
While we strive to provide accurate information and high-quality products, we cannot guarantee uninterrupted Website availability or error-free operation.
16. Limitation of Liability
To the fullest extent permitted under Pakistani law, Silke Soft shall not be liable for any indirect, incidental, or consequential damages resulting from:
Use of our Website
Delayed deliveries
Product availability
Service interruptions
17. Indemnification
You agree to indemnify and hold harmless Silke Soft, its employees, partners, and service providers from claims arising from your misuse of the Website or violation of these Terms.
18. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.
19. Entire Agreement
These Terms, together with our Privacy Policy and Refund & Return Policy, constitute the complete agreement between you and Silke Soft.
20. Assignment
You may not transfer your rights under these Terms without written permission.
Silke Soft reserves the right to transfer or assign its rights where legally permitted.
21. Governing Law
These Terms are governed by the laws of Pakistan.
Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.
22. Changes to These Terms
We may update these Terms of Service from time to time.
Updated versions will be published on this page together with the revised effective date.
Your continued use of the Website constitutes acceptance of any changes.
23. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
Silke Soft
📧 Email: Support@silkesoft.com
📱 Phone / WhatsApp: +92 315 5800081
🌐 Website: https://silkesoft.com
🕒 Customer Support Hours
Monday – Sunday
10:00 AM – 6:00 PM (PKT)
Thank you for choosing Silke Soft. We appreciate your trust and are committed to providing a secure, comfortable, and reliable lingerie shopping experience.